At Arrow, we strive to set ourselves apart in the delivery of superior service and straightforward solutions. With this in mind, we have created a goal we call ‘Strive for 8MAX48’.
The premise is simple: we endeavor to acknowledge communications from our clients by the same time on the next working day, and at the latest, by the same time on the second working day. While we know that we cannot necessarily fully answer a question or resolve a concern within this time frame, we’re committed to letting you know that ‘we hear you, and we’re on it’ in a timely fashion.
This initiative and level of service is very important to us. As such, if you’ve experienced a less-than-superior level of service from an Arrow employee, we encourage you to contact Greg Burghardt, President & CEO, directly at Greg.Burghardt@ArrowOnline.ca